Each of our signs comes with a 1 year guarantee on any manufacturing faults or defects and will repair or replace your neon if required( (cost for shipping covered by buyer). But We do NOT accept customize LED neon sign return or refund.
No returns or exchanges unless the products are damaged during production. But please do contact me if you have any problems with your order.(If the products are lost during the return process, the buyer is responsible for any loss in value.)